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Bitumen is a blend of hydrocarbons used for surfacing of roads and for a variety of industrial uses. It is produced in refineries from special qualities of crude oil. Globally 90% of all bitumen is used in road construction and 10% for industrial purposes.
In road construction bitumen is used as a surface coating. A surface coating is a mixture of bitumen (around 5 %) and crushed aggregates, used in road construction and maintenance, in which the bitumen ensures the binding between the different aggregates.
In line with the Growth and Transformation Plan II and the country’s economic growth which highly focuses on infrastructure development with a particular emphasis on road, rail and power sectors development, Libya Oil Ethiopia became one of the major players in the bitumen business. We have rich experience in managing the challenging supply chain of bitumen by fulfilling the requirements in delivering the different types of bitumen products that meets the specification of the customer.
Generally, we provide to our customer two types of bitumen that are listed below:
We currently import Cutback grade of:
We also import Penetration grades of:
Lubricants Class of Business is undertaking Lubricant laboratory service which is one of the Customer Value Propositions that the Company provides to its customers. The laboratory service is designed as an early warning system that identifies signs of lubricant degradation, increased wear and unwanted contaminants. Thus, condition-monitoring/proactive analytical services, ranging from oil analysis to product training and technical service, are considered to help Libya Oil Ethiopia customers achieve improved Engine/Machinery performance and service life. In addition, the Company provides Lubricant Survey, Used oil analysis and training support services to Industry and Wholesale customers to help them optimize oil and energy consumption and save cost. Libya Oil Ethiopia has professionals who provide these services.
The analysis of used lubricants can reveal important information about the condition of machinery and ongoing serviceability of the lubricant. In many applications, an aged lubricant can begin to cause damage to machinery rather than protect it. Whether this is due to excessive contamination or chemical degradation, oil analysis is the most effective means of detecting this common problem and optimizing service intervals.
So far there are two types of condition monitoring services available:-
Oil Condition Monitoring is a chemical and physical evaluation of a used lubricant that provides insight to the condition of the oil in service. It provides information on fluid properties, contamination and degradation.
Equipment Condition Monitoring is assessment on a continuous or periodic basis of the mechanical condition of machinery, equipment and systems from the observations and/or measurements of selected parameters.
The technique used in Libya Oil Ethiopia Limited Laboratory to monitor the condition of equipment is Wear Metal Analysis.
"Normal" wear metal levels may vary significantly between different types of equipment and different applications.
The oil analysis is used to establish a wear trend for each piece of machinery, which will be specific to that item of machinery, its operating cycle, and its operating environment.
Wear particle analysis techniques give information about the elements present and their concentrations.
This information can be helpful in:
Both, Oil Condition Monitoring and Equipment Condition Monitoring are taking place in the Lubricants Department by Head of the Laboratory.
Libya Oil Ethiopia ensures that customers’ needs and requirements are met to their best satisfaction. This is systematically handled through our Customer Service Centre (CSC) where many key business processes begin, intersect or end. Our Customer Service Center works based on a ‘One stop shop ‘concept. The objective is to provide a single contact point for customers on all their requirements and hence improved service in terms of communication, response time and quality of delivered service.
Customers who call to get information or to give feedback do not have to contend with various departments depending on whether their calls are technical, operational or pertaining to one of the many markets we are serving.
The CSC is managed by well-trained, multi-disciplinary employees who can handle all customers’ requirements and queries. Thus, it deals with the following major activities with one single call:
And many more….
A customer satisfaction survey is also being carried out periodically (usually every two years) so as to identify gaps and improve our customer handling process.
Our Customer Service Center, is located adjacent to the Libya Oil Ethiopia Head Office building. It gives services from Monday to Friday from 8:00am to 4:30pm and Saturday from 8:00am to 12:00am.
A separate aviation corporate organization led by an aviation corporate services manager was set up with an emphasis to the aviation sector.
Libya Oil Aviation function is a market leader in Africa. We aim to maintain, and indeed build on, our pre-eminent position in the African aviation fuelling market to provide fuel to all our local and international customers.
The world class standards of our operations have helped us to develop quickly, gaining the confidence and the respect of our customers and prospective customers along the way, until today we are leaders in the African aviation fuels supply and support market.
With a significant regional presence, the Libya Oil group seeks to extend its aviation fuelling activities throughout Africa. Libya Oil companies today serve a network of 54 airports in 16 countries across Africa, helping the organization to be a supplier of choice for major Airlines (120+ customers) and especially for those with interest of connecting African cities with high standards of service delivery being achieved by our dedicated and professional workforce. To that end all those working for us at airports where we are present receive rigorous training. We pay particular attention to the quality of the products we use and supply, as well as to our safety, health and environment management systems (including regular and careful maintenance) to provide our customers with an efficient, safe service.
Libya Oil Ethiopia has some 7 facilities in the country including at Addis Ababa Bole International and 6 other domestic Airports; hence we have more practical operating experience than any other operator in the sector. That expertise has been used to produce the ultimate operating system for fuelling facilities at every Airport.
The heavy investments made on the new state of the art refuellers had not only enhanced our service reliability but also helped us to work in accordance with Ethiopian Airlines' expectations and to world-class standards.
Aviation sales is supported by the group Aviation organization and it is locally managed by a dedicated Aviation Sales Manager and also backed by a robust Sales and Marketing team.